Our Policies

Confirmations

Confirmations will be made 48 hours beforeyour scheduled service time. In the event that we are unable to reach you we will attempt to leave a message at which point the responsibility to remember your appointment and avoid any fees will become the guest’s.  We require our guests to provide a credit card to hold on file for all pre-scheduled appointments. 

 

Cancellations/Missed Appointments

If you wish to cancel or reschedule your appointment please call or email at least 24hrs before your appointment time. Due to our Cancellation Policy appointments cancelled with less than 24hrs notice will be subject to a fee of 50% of the scheduled service amount. In the event that a guest fails to cancel an appointment at all, that guests will be considered a “no call no show” and will be subject to payment in the full amount of the scheduled service. If a guest reserves an appointment within a 24hr period, we require cancellation at least 4hrs prior to the appointment time, otherwise they will be charged a fee of 50% of the scheduled service amount. We understand that emergencies do arise and exceptions will be considered on a case by case basis.